Exchange & Returns

We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.  


1.How to deal with, If the item is defective?

We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help.
First: If the item is defective, please notify us within 3 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order. 

Exchange Policy

Not quite the right fit? No problem. Send your items back within 30 days after the date of shipment and we will send you out something new. All items you wish to exchange must be in their original, unworn condition with the hangtags still attached. Items not sent back in their original, unworn condition will not receive an exchange. 

Also please note the below terms:

We offer 2 ways to your exchange, please choose 1 and tell us

    1Standard Exchange Method: Ship back→Wait For Check→Wait For New/Refund

    Ship back your original item to us and we'll send a new one to you.
    Please contact customer service before you return your items to us, we will send you our warehouse info. for returning and around £4.95 pre-paid by cutomers to cover postage, and we'll change a new item for you after we received and checked it.

    The whole process takes about 7-10 days.

    2)  New Fast Exchange Method: Get 50%off Code→Buy New One→Get New within 3 Days

    Get a new item under HEAVY discount code and keep original item.
    We provide 50% OFF discount code for you get a pair of new shoes(Allow to buy same style in different color) by free shipping, lucky to the original item you bought also can keep it, DO NOT NEED return to us, you will have 2 items in total and save a lot of time.

    The whole process takes about 3 days.


    2. Return or cancellation policy

    In order to provide more convenient customer services, we accept returns and order cancellation within 24hours. Within 3 days of delivery, and The buyer is responsible for all shipping costs incurred.
    You can contact with 
    service@knixmax.co.uk at first or directly check more detail on our return policy.

     


    3.Track-Your-Order

    Above all, thanks for placing order on our website www.knixmax.co.uk. Your satisfaction will be our greatest source of motivation. 

    We set the page to let you find corresponding express company's tracking method fleetly and hope it can help you complete the order tracking inquiry.

    It means that we have shipped out your order when you receiving the tracking number. You can check the status of your package throughout the following express checking boxes promptly on the tracking order page. Any questions, please contact us freely!

     

    PS: Sometimes express delays on updating the information on their website. So please be patient and check it some time later. Your understanding will be highly appreciated, thank you!