Refund policy
Returns and Refunds
1. Your right to cancel (change of mind)
You have the right to cancel your order within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you (or a carrier you have named) receive the goods. Where your order is delivered in several instalments, the period runs from the day you receive the last item.
To exercise this right, tell us clearly that you wish to cancel before the 14 days expire. You can email us at service@knixmax.co.uk or use the cancellation form at the end of this policy. Simply sending the goods back without telling us is not enough.
2. Returning the goods
After telling us you wish to cancel, send the goods back to us without undue delay and no later than 14 days from the day you informed us. Send returns to:
Knixmax Returns
Cheetham House
Far Cromwell Road
Bredbury
Stockport
SK6 2SE
United Kingdom
You are responsible for the cost of returning the goods. We recommend using a tracked service, as you bear the risk until the goods reach us.
You may handle and inspect the goods as you would in a shop. If the goods are damaged or their value is reduced because you handled them more than was necessary, we may deduct that reduction in value from your refund.
3. Your refund
We will refund all payments received from you, including the standard delivery cost you paid on the outbound order. If you chose a more expensive delivery option than our cheapest standard option, we will refund the standard cost only.
We will make the refund without undue delay and no later than 14 days after the day we receive the goods back, or the day you supply proof that you have sent them, whichever is earlier. We refund using the same payment method you used, and you will not be charged any fee for the refund.
4. Faulty, damaged or incorrect items
Your rights in this section are separate from, and in addition to, the right to cancel above.
If an item is faulty, damaged or not as described, you have 30 days from delivery to reject it and claim a full refund. After 30 days, you may ask us to repair or replace it, and if that is not possible or does not resolve the problem, you remain entitled to a refund.
We pay the cost of returning faulty, damaged or incorrect items. Contact us at service@knixmax.co.uk with your order number and photographs of the problem, and we will arrange the return and tell you what to do next. You do not need to pay return postage in these cases.
Nothing in this policy affects your legal rights.
5. Exceptions
The right to cancel does not apply to goods that are made to your specification or clearly personalised.
6. How to contact us
Email: service@knixmax.co.uk
We aim to reply within 1–2 working days.
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To: Knixmax, service@knixmax.co.uk
Cheetham House, Far Cromwell Road, Bredbury, Stockport, SK6 2SE, United Kingdom
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date: