Shipping policy

1. Where we ship

We ship worldwide. Orders are dispatched from our fulfilment centre in Xiamen, China, and delivered by DPD, Royal Mail, UPS, DHL or another local carrier, depending on your destination.

2. Shipping costs

Shipping is calculated at checkout, based on your delivery address and the items in your basket, and is shown in full before you pay.

  • United Kingdom: free delivery on orders over £10.00. Orders under £10.00 are charged from £1.99. Selected ranges ship free with no minimum.
  • European Union: free-delivery thresholds vary by product range, from £10.00 to £100.00. Below the threshold, standard delivery is charged from £2.99, depending on the destination country.
  • Switzerland and the rest of the world: standard delivery is charged per order, and free delivery is available on qualifying orders for selected ranges.

The rate shown at checkout is always the rate that applies to your order.

3. Order processing

Orders are checked and dispatched within 1-2 working days of payment. You will receive a tracking number by email once your parcel has shipped.

4. Delivery time

Once dispatched, delivery normally takes 5-7 working days within the United Kingdom and 10-30 days to all other destinations, depending on the carrier and the area you live in.

Carriers sometimes take a little time to update tracking information on their websites. Please allow an extra day before contacting us.

5. Customs duties and import taxes

Local taxes and import duties may be charged in some countries and are not included in the prices shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office before ordering.

6. Stock delays

If an item in your order is out of stock, we will email you before shipping. Restocking normally takes 3-15 working days. We will not process the order further until you reply, and you may choose an exchange, a partial shipment or a cancellation.

7. Contact us

If you have any questions about your delivery, please email service@knixmax.co.uk, quoting your order number.